Duplicate charge · billing or technical?
Model input
“Your API timed out during checkout, so I retried. Now I have two charges. Please refund the duplicate.”
Request triage & routing
Assign intent, ownership, and priority across customer support tickets and internal requests.
Choose an example
Teach a function to send each ticket to the right team.
Step 01
Define and Align
Choose an example, review the proposed output, and annotate the fields that need to change. Your guidance defines the learned rules.
Output schema
- IntentChoose one
The resolution the customer is requesting.
- refund
- integration_help
- access_recovery
- other
- QueueChoose one
Team that owns the action the customer needs.
- billing
- technical
- account
- PriorityChoose one
Priority based on business impact, rather than urgent wording.
- normal
- high
- critical
- ReasoningText
A short explanation of why this queue owns the resolution.
Collecting feedback · 1/3
Route each support ticket to the team responsible for resolving the customer’s issue.
Validation accuracy
—
Example 1 of 3
3 annotations saved
Sutro can now generalize the rules based on your feedback.
Step 02
Model Sweep
Compare models on the same routing examples and choose your cost–quality tradeoff.
Compare models on expert agreement and cost. The interactive chart uses illustrative measurements.
Illustrative sweep · select Value or Best to use that model in your function.
Step 03
Deployment
Call Sutro Functions like any other software. Swap the model as soon as something more performant is released.
Selected modelWaiting for sweep results.
Real-time
import sutro as so
input_data = {
"text": "“Your API timed out during checkout, so I retried. Now I have two charges. Please refund the duplicate.”"
}
result = so.run_function(
"support-ticket-routing",
input_data,
)curl --fail-with-body -X POST "${SUTRO_API_URL%/}/v1/functions/support-ticket-routing/run" \
-H "Authorization: Key $SUTRO_API_KEY" \
-H "Content-Type: application/json" \
-d '{
"input": {
"text": "“Your API timed out during checkout, so I retried. Now I have two charges. Please refund the duplicate.”"
}
}'Batch
import sutro as so
job_id = so.batch_run_function(
name="support-ticket-routing",
data="support_tickets.csv",
)
results = so.await_job_completion(job_id)curl --fail-with-body -X POST "${SUTRO_API_URL%/}/v1/batch-inference" \
-H "Authorization: Key $SUTRO_API_KEY" \
-H "Content-Type: application/json" \
-d '{
"model": "support-ticket-routing",
"inputs": [
{
"text": "“Your API timed out during checkout, so I retried. Now I have two charges. Please refund the duplicate.”"
}
]
}'