Customer issue & feedback categorization

Step 01

Define and Align

Upload sample data, define your output schema, and provide feedback on the hardest cases.

Output schema

CategoryChoose one: The concrete issue experienced by the customer.
product_bug
feature_request
billing_dispute
pricing_feedback
other
Product areaText: The feature or workflow affected, such as invoices or exports.
Requested actionChoose one: The action the customer is requesting.
fix_issue
add_capability
review_charge
review_pricing
none

app.sutro.sh/functions/customer-issue-feedback-categorization

Collecting feedback · 1/3

Group feedback by the concrete issue experienced by the customer.

Example 1 of 3

Billing symptom

Model input

I cannot view invoices because the invoices page crashes when opened.

Model output

Model Sweep

Compare quality and cost on your examples, then choose a model or use Sutro’s default.

Compare models on expert agreement and cost. The interactive chart uses illustrative measurements.

Illustrative sweep · select Value or Best to use that model in your function.

Step 03

Deployment

Call Sutro Functions like any other software. Swap the model as soon as something more performant is released.

Selected modelWaiting for sweep results.

Real-time

import sutro as so

input_data = {
    "text": "I cannot view invoices because the invoices page crashes when opened."
}

result = so.run_function(
    "customer-issue-feedback-categorization",
    input_data,
)

curl --fail-with-body -X POST "${SUTRO_API_URL%/}/v1/functions/customer-issue-feedback-categorization/run" \
  -H "Authorization: Key $SUTRO_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "input": {
    "text": "I cannot view invoices because the invoices page crashes when opened."
  }
}'

Batch

import sutro as so

job_id = so.batch_run_function(
    name="customer-issue-feedback-categorization",
    data="customer_issue_feedback_categorization.csv",
)
results = so.await_job_completion(job_id)

curl --fail-with-body -X POST "${SUTRO_API_URL%/}/v1/batch-inference" \
  -H "Authorization: Key $SUTRO_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "model": "customer-issue-feedback-categorization",
  "inputs": [
    {
      "text": "I cannot view invoices because the invoices page crashes when opened."
    }
  ]
}'