Terms of Service
Effective Date: 5/29/25
Last Updated: 5/29/25
1. Service Description
Skysight, Inc.'s managed batch inference service, Sutro ("Service"), provides language model processing capabilities for batch workloads. By using our Service, you agree to these Terms of Service ("Terms").
2. Data Handling and Privacy
2.1 Data Processing for Standard Services
Your Data Remains Yours: We process your input data solely to provide the requested inference services
No Training Use for Standard Services: Your data is not used to train, fine-tune, or improve our models or services without explicit agreement
Processing Purpose: Data is processed only to generate the requested outputs and provide service functionality
2.2 Data Storage and Retention
Default Retention: User data (input data and generated outputs) is deleted by default after 90 days
Custom Retention: Custom retention policies are available upon request by contacting our support team or via product settings
Usage Metadata: Usage metadata (job duration, tokens processed, processing speed, and other similar job parameters) may be retained for billing, service analytics, and operational purposes
2.3 Data Security
Encryption: All data is encrypted in transit (TLS 1.3+)
Access Controls: Strict access controls limit data access to authorized personnel only
Infrastructure: We use industry-standard security practices and regularly audited cloud infrastructure
Monitoring: Security monitoring and logging protect against unauthorized access
2.4 Data Sharing and Disclosure
No Sharing: We do not share, sell, or disclose your data to third parties
Legal Requirements: We may disclose data only when required by valid legal process
Service Providers: Limited access may be granted to essential service providers under strict confidentiality agreements
Service Analytics: We may use usage statistics for service improvement
3. User Responsibilities
3.1 Data Compliance
You warrant that you have the right to process and submit all data to our Service
You are responsible for complying with applicable data protection laws (GDPR, CCPA, etc.)
You must not submit personal data of EU residents without appropriate legal basis
3.2 Prohibited Content
You may not submit data containing:
Personal identifiable information of minors
Protected health information (PHI) unless under a Business Associate Agreement
Illegal content or content violating third-party rights
Malicious code or attempts to compromise service security
3.2 Prohibited Usage
You may not use Sutro for any of the following purposes or submit data containing:
Illegal Activities
Any illegal activities or content that violates applicable laws or regulations
Activities that infringe upon intellectual property rights of others
Circumventing export controls or sanctions
Harmful Content
Content that promotes hate speech, discrimination, or harassment based on race, gender, religion, nationality, disability, sexual orientation, or age
Content that promotes or facilitates violence, terrorism, or self-harm
Sexually explicit content involving minors
Non-consensual intimate imagery or deepfakes of real individuals
Deceptive Practices
Generating misleading or false information presented as factual
Creating fake reviews, testimonials, or social media content
Generating content for spam, phishing, or fraud schemes
Impersonating individuals or organizations without authorization
Privacy Violations
Processing personal identifiable information of minors without appropriate consent
Processing protected health information (PHI) without a Business Associate Agreement
Using personal data without proper legal basis or consent
Attempting to identify individuals from anonymized datasets
Technical Misuse
Submitting malicious code, viruses, or attempts to compromise service security
Overloading or attempting to disrupt service infrastructure
Professional Services
Providing legal, medical, or financial advice without appropriate professional licensing
Making decisions that could significantly impact individuals without human oversight
Critical safety applications where AI errors could cause harm
We reserve the right to suspend or terminate accounts that violate these usage policies. If you're unsure whether your use case is permitted, please contact us at team@skysight.inc.
4. Service Availability
Scheduled maintenance will be announced 48 hours in advance when possible
Emergency maintenance may occur with minimal notice
Service updates may temporarily affect processing times
5. Limitations and Disclaimers
5.1 Service Limitations
The Service is provided "as is" without warranties
We do not guarantee accuracy, completeness, or reliability of model outputs
Users are responsible for validating and reviewing all outputs
5.2 Liability Limitations
Our liability is limited to the amount paid for the Service in the preceding 12 months
We are not liable for indirect, consequential, or punitive damages
Users are responsible for their use of model outputs
6. Data Subject Rights (GDPR Compliance)
For EU personal data processing:
Access: Request copies of personal data we process
Rectification: Request correction of inaccurate personal data
Erasure: Request deletion of personal data
Portability: Request data in a machine-readable format
Objection: Object to processing based on legitimate interests
Contact team@skysight.inc to exercise these rights.
7. Termination
7.1 Termination Rights
We may suspend service immediately for Terms violations
Users may delete their account and data at any time
7.2 Data Handling Upon Termination
Users may export their data before termination
Certain data may be retained as required by law
8. Changes to Terms
We may update these Terms as needed with sufficient notice
Continued use after changes constitutes acceptance
9. Contact Information
Service Provider: Skysight, Inc.
Address: 9450 SW Gemini Dr PMB 86585, Beaverton, OR 97008-7105, US
Email: team@skysight.inc
Privacy Contact: team@skysight.inc
10. Governing Law
These Terms are governed by the laws of California without regard to conflict of law principles.
By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.